We value our customers and are committed to providing quality support when things do not go as planned. Our return policies are described below.
Return Policy
Except as provided below, unopened new products, including new software, hardware, accessories, and unworn apparel (with tags attached) are returnable within 14 days of purchase. Unopened "special" or "collector" editions of video game software and hardware are returnable within 7 days of purchase. PCs, their components and accessories, laptops, TVs and monitors may be returned within 7 days of purchase and are subject to a 10% restocking fee. Pre-owned products can be returned for a full refund within 7 days of purchase.
Returned products must be in resale condition. The package for new products must be unopened. (Does not include products outlined in return exceptions or final sale merchandise).
The following items are not eligible for a return or exchange and are considered "final sale" at time of purchase: Clearance products, seasonal products, consumable products, digital products and bundles containing digital products. Opened new hardware, new software, new accessories, and PCs are not eligible for return. Defective exchanges are permitted within the return window.
Defective Exchange Policy
Defective merchandise (other than PCs, their components and accessories, laptops, TVs and monitors) can be exchanged within the return window for an identical replacement. Pre-Owned defective items can be exchanged within 7 days (excludes Pre-Owned PC). For defective PCs and their components and accessories, laptops, TVs and monitors, customers must contact the manufacturer directly to inquire about a refund or exchange of these items. If an identical replacement is not available, a store-credit may be offered at Pretty Plug Bundles's discretion.
Other Terms
Shipped returns will incur a fee of $12.99. All video game console returns are subject to a $19.99 return shipping fee.
Items returned should be returned with all applicable components and original packaging. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement, as indicated in this policy.
We reserve the right to limit or decline returns or exchanges at any time. All returns require an order number. Refunds issued for lost items are subject to recharge if we can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. Pretty Plug Bundles retains final authority to accept or decline any item that is eligible for return. Under no circumstance will Pretty Plug Bundles accept return of an ineligible item. Pretty Plug Bundles may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. Pretty Plug Bundles also reserves the right to close Pretty Plug Bundles accounts, or to cancel or refuse orders or returns for violations or abuse of our return policy, or any fraudulent activities relating to returns.
Claims for "Lost in transit" or "Delivered but not received" orders must be submitted within 60 days of shipment date.
Products or services purchased while on sale or through special promotions may be subject to additional restrictions and may not be eligible for refunds or exchanges.
Customers that participate in a "Buy Now Pay Later" offering, such as those offered by PayPal, in connection with the purchase of any product, shall be entitled to a refund for such product in accordance with the other terms of this Return Policy. However, any such refund will not affect the customer's obligation to make installment payments to PayPal.